Comment Re:Essential vs Nice to have (Score 1) 85
If sounds like they don't have their duck in a row.
Adding more complexity is going to make things worse.
The bigger problem is that, like many businesses, they don't take the software seriously. Most of it is invisible and too abstract to grasp so it just gets ignored.
Years of mediocre (at best) MS software has turned people complacent. "I'm not good at computers", No the manufacturer could not be bothered to make the computer good at you. It's crappy product.
Tesla is essentially and IT company that deliveries their software with a car around it.
I recently testdrove a number of new compact electric cars and none of them felt fun to drive, but at least one didn't frustrate the hell out of me with how incredibly poorly designed their software is.
Worst offender: VW. Complete garbage, had to end that drive after less than 15 minutes because I could not get the heater to defog the windows. It's not just bad UX/UI, it's a safety hazard.