Moving up.... (Score 1)

I've been in the IT industry since 2000. I went to the CEI (Computer Education Institute, HORRIBLE btw) and got my MCSE for NT 4.0. Bottom line is if you have a cert with NO experience they won't take a 2nd look at your resume. Gotta have the experience to back it up. I spent the first 2 years of my career supporting Linksys products. After that I got a better (but still phone support) job doing level 2 support for SonicWALL firewalls. I was there for about a year and a half. I'm now finally working in a IT dept at a small business supporting all users and the network. Its a very competitive market so you have to have experience, certs/degree, and get a little lucky in the hiring process. Thats what I've experienced anyway. Hope this helps. T