"Do we now expect everyone's grandma to look up phone numbers on the Internet? "
Actually, yes. It goes something like this:
Grandma calls her favorite grandson;
Grandma: Hey Dick, this is your grandma. Can you look up a number for me?
Grandson: Sure, Grandma. What d'ya need? Oh, by the way, I can also bring you my old computer. That way you not only save a tree, but help me recycle my old hardware.
Can you see where we're going yet?