Comment We wrote our own... (Score 1) 30
We wrote our own web-based application to deal with this, and it includes many, but not all of the features you are looking for.
We're using it day to day to run our business and keep adding things as we need/desire them. Just start with a simple soltution (the itch we scratched initially was timebilling) and get something basic out there.
It allows techs, users, customers and admins to login. It includes time billing, invoicing, and basic helpdesk system. Hours can be recorded against clients by the various techs, logged against helpdesk jobs, invoiced, etc. It's also possible to sell product through a PC Store which has a simple PC Configurator tool.
It stores information (including attachments) for customer hardware - for example, you can record purchase date/IP address of a firewall and upload the config files as an attachment - or just a handy place to put drivers or a copy of the original invoice.
Next, we added basic reporting - revenue per period, hours or billing per consultant/customer, configure default billing rates and all that stuff.
Mike
We're using it day to day to run our business and keep adding things as we need/desire them. Just start with a simple soltution (the itch we scratched initially was timebilling) and get something basic out there.
It allows techs, users, customers and admins to login. It includes time billing, invoicing, and basic helpdesk system. Hours can be recorded against clients by the various techs, logged against helpdesk jobs, invoiced, etc. It's also possible to sell product through a PC Store which has a simple PC Configurator tool.
It stores information (including attachments) for customer hardware - for example, you can record purchase date/IP address of a firewall and upload the config files as an attachment - or just a handy place to put drivers or a copy of the original invoice.
Next, we added basic reporting - revenue per period, hours or billing per consultant/customer, configure default billing rates and all that stuff.
Mike
