The very first thing you need to do.... (Score 1)

Is make the users read the prerequsite book "Users that actually want to learn about computers" before your book "THE ULTIMATE ONCE-IN-A-LIFETIME BOOK ABOUT THE COMPUTER FOR THE FRIGGIN COMPUTER RETARDED" How many techs out there try to explain to the users what is going with their computer but the users could care less? ....Ok, now everyone can put your hands down.