Comment Well... (Score 1) 32
From our experiences in St. Louis (smaller setup, but point-to point T1s and PRI)
SBC has been pretty responsive, really. The problem with CLECs (and none of the responding ones have really mentioned) is that if it is a Bell hardware problem, your wait time won't be decreased a whit. On our PTP lines via SBC, we can typically get a tech onsite/at the pole in about 2 hours. When the PRI goes down, the CLEC spends 4 hours testing it, calls Bell....etc, etc - I've never had it resolved, or even seen a tech in less than 8 hours.
I'm curious about why your PRIs seem to be more reliable - both ride on a T1...so look for the differences there. And when you have an outage, is it dead to the smartjack? (i.e. are you losing the last-mile copper, or is it upstream from there) Try to find CO maps to determine where the circuits run - might you have a bad CO with a leaking roof that 5 lines run through...
I don't have any good answers for you. But look for the common thread in the outages. Demand an explanation each and every time you have an outage - try not to accept 'dunno' as an answer (you'll get a lot of those). If hardware is common with all of your PTP, look hard at that. Our PRI was extremely dodgy for a long time after installation. A newer firmware version card in the switch made a large difference.
Good luck...
SBC has been pretty responsive, really. The problem with CLECs (and none of the responding ones have really mentioned) is that if it is a Bell hardware problem, your wait time won't be decreased a whit. On our PTP lines via SBC, we can typically get a tech onsite/at the pole in about 2 hours. When the PRI goes down, the CLEC spends 4 hours testing it, calls Bell....etc, etc - I've never had it resolved, or even seen a tech in less than 8 hours.
I'm curious about why your PRIs seem to be more reliable - both ride on a T1...so look for the differences there. And when you have an outage, is it dead to the smartjack? (i.e. are you losing the last-mile copper, or is it upstream from there) Try to find CO maps to determine where the circuits run - might you have a bad CO with a leaking roof that 5 lines run through...
I don't have any good answers for you. But look for the common thread in the outages. Demand an explanation each and every time you have an outage - try not to accept 'dunno' as an answer (you'll get a lot of those). If hardware is common with all of your PTP, look hard at that. Our PRI was extremely dodgy for a long time after installation. A newer firmware version card in the switch made a large difference.
Good luck...
