josquint writes: ""We took it to around a dozen Best Buy Geek Squads and asked them to perform simple tasks, like installing iTunes. Most places were fine, sometimes doing the job right on the counter, sometimes even for free.
Then we caught one well-seasoned Geek Squad Agent copying personal and pornographic images and video from our computer to his company-issued thumb drive"
Also see the Log files and the confession!.
It really makes you wonder what else is copied off customers' computers. Porn may be the least of their worries, when you consider personal, financial data or passwords stored on many people's computers."
from the downside-of-a-hired-gun dept.
mekane8 writes "Consumer-advocate blog Consumerist ran a sting operation to catch a Best Buy Geek Squad member searching for and stealing media files from a customer's computer. The article includes the story with screen captures and a video of the technician's actions. From that piece: 'Reached for comment, Geek Squad CEO Robert Stephens expressed desire to launch an internal investigation and said, "If this is true, it's an isolated incident and grounds for termination of the Agent involved." This is not just an isolated incident, according to reports from Geek Squad insiders alleging that Geek Squad techs are stealing porn, images, and music from customer's computers in California, Texas, New Jersey, Virginia and elsewhere. Our sources say that some Geek Squad locations have a common computer set up where everyone dumps their plunder to share with the other technicians.' A related story from a former Geek Squad employee details the decline of the Geek Squad and Best Buy ethics in general."