Re:These are customer service types (Score 3)

Knowledge worker doesnt really mean you are knowledgeable. A lot of people that fit the description (i.e working in internal development and so on..) are not very highly educated, but just people that have some form of experience. The computer industry, and especially coders are often people who are self learned, and therefore not knowledgeable per se, if you define knowledge as something measured by public institutions, if you dont, you are probably assuming theese workers are to semi-dumb I think the definition is in what sector the persons work, what qualities are regarded as important within this business. The dominant businesses in the tech age are IT firms, and everyone working in theese businesses are "Knowledge workers" because they all make the wheels go around in that part of the economy. Unions are good ideas, because, face it; if you are 18-30 years old, and a hot shot, you pretty much can demand what you like from your employeer, but your time is short, because there are hordes of other 18 years that are ready to take your place for much less pay, not to talk about more skilled high tech workers from developing countries..wouldnt you wish you had some rights ? Who will fight for you when your firm is acking to replace you because you need some time off to take care of your family after spending 2 days at the office..