Lucas123 writes: "Symantec's CEO John Thompson says the company is still struggling with its consolidated ERP system and that it has only thrown bodies and not technology at the post-Veritas buyout issues that created poor customer service. 'I've kind of lost track where we are timing-wise...but we threw an awful lot of head count at this wait-time problem. Wait times from their peak of well over an hour are down to now under two minutes,' he said."
k1980pc writes: "In a nice twist to the story posted in slashdot, PC World editor Harry McCracken has returned to the magazine. Some comments on the same can be found in Paul Conley's blog. The article over which the resign-reinstate drama occurred was this story about apple[no-ads version]."