Re:It's already been done by McAfee (Score 1)

Hey, I'm one of the engineers who would come out and show you the product! I'm no liar - that's for the salespeople. :-)

We do still do on-site demos, and would be happy to show the product to anyone who is interested. We'll also do "head to heads" where you can basically do a deathmatch between us and another vendor. We'll bring our kit, they can bring theirs. :-) Helpdesks at ten paces, dude.

Luckily, the fields are improved - everything is now fully customisable, something that couldn't have been said about version 5.10/5.11/5.12. But version 6.0 kicks butt. And this from someone who primarily works with the Sniffer network analysis product.

If you're interested in a demo or playing with it yourself, please go to Network Associates' web pages at http://www.magictsd.com/, or the main website at http://www.nai.com/. Either way, we're happy to work with you.

Regards,

Snifferchick

PS. The product is now called Magic Total Service Desk - been that way for about a year and a half now. Just to make sure you all look at the right product!