Christmas before last I was the lovely new recipient of a brand new amazon account, that I didn't signup for. The problem starts with Amazon not validating email ownership and ends with Amazon not understanding how account ownership works. Some child with my same name was given a brand spanking new Fire HD for Christmas and a pile of Amazon gift certificates which they loaded up in short order, the mistake was made they maybe typoed their email address or they them self didn't understand that you don't inherently own firstname.lastname@example.org
I tried to contact Amazon support and have them fix this problem with out ruining this kids Christmas. Amazon's response? No problem here with their processes, however I should give him my email address as far as they are concerned he owns my gmail account I've had since the closed gmail beta... After much arguing Amazon wasn't budging, I had already explained that gmail ignores dots in your address among other things, so email@example.com firstname.lastname@example.org email@example.com, and firstname.lastname@example.org etc all are the same account but amazon will register individual accounts for them, my problem is I use a . in mine just for readability and spam identification and is how I have *MY* amazon account registered. Additional fun is anything after a + sign in your email gets ignored too, so you can use an email like user+is.the.CEO.email@example.com and it'll just send any email to that to firstname.lastname@example.org, maybe I could have used this and told them that this is not a gmail problem and they should fix it? This behavior on google's part is in my opinion: fantastic, it's an epic step on account security meaning someone else can't come along and pretend to be me just by adding or removing a dot from their email address. Blaming Google in this case was a weak attempt at avoiding responsibility.
Long story short, Amazon didn't care that I could reset this kids password and buy whatever it is I wanted using it, as far as they were concerned this wasn't their problem. Here's amazon's official response I got before I escalated it to Jeff Bezos and spoke to the executive of customer relations (this is a thing by the way, anyone can do this)
"Unfortunately, this is an issue that will need to be resolved by Google. We would normally be able to temporarily disable your account in order to sort out the email issues, as these issues can be caused by typos on another person's side. However, as this is not an email typo issue, we will not be able to resolve this issue ourselves. Samantha L"
I would really like to know beyond handing over my account, what they think Google is going to do about it?