I have a problem speaking up for myself. Generally I am shy. Sometimes I say some swearwords and come across unprofessional. Still working on it... Got me fired once.
Herein lies the problem. Just because Sequoia is a $25 million dollar organization (in revenue), that does not exempt us from some of the same challenges that larger organizations endure. Although $25,000 may not seem like a large amount to IBM, imagine if they had many customers similar in size to Sequoia.
Real Users are afraid they'll break the machine -- but they're never afraid to break your face.