Comment A Similar Story (Score 1) 1003
When I bought my computer from Dell Canada they sent me the American licence agreement. I didn't even notice until 2 years later my monitor burnt out and I called for a replacement.
They sent me a refurbished monitor which in terms of the model was a downgrade of what I originally had! After hours of their customer care department trying to convince me that this is what is implied by the licence agreement I became exhausted and asked them to send me a paper copy of the licence agreement as it was when I first purchased my computer. They couldn't. Apparently Dell doesn't even keep hard copies of their own documentation!
They said that I would be best served to check the licence agreement on the Internet. After calmly explaining to them that the licence agreement is probably not the same one I would have gone over when I first got the computer -- had I seen the licence agreement they are holding me to and that refurbished goods are what can be sent out as replacements (never had a dell component replaced with a refurb before BTW) I would have packed-up my computer and sent it back.
They simply said that in the licence agreement (again a document I never had the privilege of reading) Dell has the right to make any changes to the licence agreement as it sees fit.
I gave up. 3 monitors later they finally sent me the correct model, it was refurbished but at least so far its working.
They sent me a refurbished monitor which in terms of the model was a downgrade of what I originally had! After hours of their customer care department trying to convince me that this is what is implied by the licence agreement I became exhausted and asked them to send me a paper copy of the licence agreement as it was when I first purchased my computer. They couldn't. Apparently Dell doesn't even keep hard copies of their own documentation!
They said that I would be best served to check the licence agreement on the Internet. After calmly explaining to them that the licence agreement is probably not the same one I would have gone over when I first got the computer -- had I seen the licence agreement they are holding me to and that refurbished goods are what can be sent out as replacements (never had a dell component replaced with a refurb before BTW) I would have packed-up my computer and sent it back.
They simply said that in the licence agreement (again a document I never had the privilege of reading) Dell has the right to make any changes to the licence agreement as it sees fit.
I gave up. 3 monitors later they finally sent me the correct model, it was refurbished but at least so far its working.
