Comment Re:Push them further away (Score 1) 242
WALL-E!!! Can I have one with my flying car please?
WALL-E!!! Can I have one with my flying car please?
I agree, bring it to HR. I left a company because I was getting burned out and my manager just did not understand anything at all about what my department did. BUT when I left I made sure to do a exit interview with HR and I told HR exactly what I felt and went through. I tried to give constructive criticism and kept as much emotion out of it as I could.
After 11 months I got a chance to talk with them again and they wanted me back. By talking to HR I brought a lot of problems the department had to light and they started to get addressed. The people at my old managers manager level and above saw what I had said and they actually wanted me back to help fix things.
When it comes down to it the official company reference is going to come through HR and they are governed by specific laws on what they can and can not say. After that any reference is a personal one and you can pick the people at that company that you are still on good terms.
That's what we call it. We write up a set of directions so simple even a monkey could follow. We include screen shots at just about every step so the user can see what it looks like. Currently we have them in a mass collection of Word documents spread over a bunch of network drives. Yea, it sucks to find a particular direction document.
We are in the process of loading all of our monkey directions into a wiki. That may work for you. You could create pages that have the high level overview directions for the users that know what is what and then have each direction link off to another wiki page that has more detail.
No matter what direction or option you find one thing you need to keep in mind is the more simplistic you make your directions the harder it is to keep them up to date.
Ma Bell is a mean mother!