In order for an online game to thrive it needs to fill a niche and fill it well to retain customers, revenue and developers. It sounds like it is 99% the exact same game as City of Heroes, and will have the same problems as CoH as well. How is it different from other MMOs? How is it better? This review is very fluffy and is afraid, unwilling or unaware to answer the most important question:

Why should someone play this game?

I can start putting my experiences from Blackrock Mountain on my resume as education credit!

Minimum wage *is* set at the state level, and the effective minimum wage is the higher of the two. This is probably a good thing, as some states have excessively low minimum wage laws. (Kansas is currently $2.65) Source: US Department of Labor. http://www.dol.gov/esa/minwage/america.htm

Can you tell us anything about what Jeff Kaplan (Tigole) is now working on? Last year, rumors of a game based around new Blizzard intellectual property popped up. Update?

Google Notebook has been easy to use and could work out. I don't think it's plain text because it creates links out of www.example.com but it is easy to share a google notebook and allow access to it to multiple people.

The difference is the accessibility and speed of copying that high-speed internet provided to this concept. Technically speaking you weren't supposed to copy those cassette tapes but since you did it on such a small scale it didn't affect the record companies. The few hundred tapes you made doesn't compare to the thousands of songs anyone can download and reshare automatically in a few hours. It's the pure volume of file sharing that got them them concerned in the first place. I'd like to see the business models for major labels getting back to the roots of the business - helping artists and fans find each other. New, cheap self-promotion services hopefully will damage their current business model enough that they will give up the costly, draconian, McCarthyesque witch hunt that the RIAA has been on for years now. Full Disclosure: I'm 29 and I loved making mix tapes for others. -Scraps

Two words: Managing Expectations. If you do every task as fast as you can for everyone who requests it, you will train your users to expect instant gratification from you and will demand it each time. You have to train your users what to expect from you and how fast to expect it. This is done by simply by managing how fast you do things for them. Your goal will be to manage all tasks before you with time and thought put into managing what is priority and what can wait until tomorrow. The article makes it sound like you are fairly new to the job market in general and so also are probably working longer hours for less pay than a standard person in the industry. One IT person for 60 users sounds pretty dubious. Regardless of how well you manage your time I suspect you could use a helping hand. Make sure you manage your life and health first, (sleep 7 hours a day and don't skip lunch like a maniac) then prioritize tasks in a way that when someone asks you to do something, you can give them a reasonable timeframe for completion, even if it is not the same day or week. I've found people are much more comfortable waiting for their project to be complete if they can rely on the deadline being met. If you say it can be done by the end of the day, but then you don't get it done that day or the next day, you're training your users that you are unreliable and they will have to hounmd you to get their requests completed. Many an admin fall into this trap, which they set for themselves, which usually ends up eating into personal time (ie those weekday midnight sessions alone in the office). Remember you're the one in the control of the solutions you are providing, so you're ultimately responsible for getting them done correctly and done in a reasonable timeframe. When managing your time properly, if you cannot get all of your work done in a reasonable timeframe, it is also your responsibility to escalate to your boss that changes need to be made to the system. Either hiring someone to help (bosses rarely like this one) or fewer users are allowed access to you (although if you're the only one available who can replace a broken keyboard or something else very minor, they don't really have a choice.) It's summertime, time to pick up some cheap/free summer interns. Bosses love the word 'free'.