My CI Host problems (Score 1)

CI Host's press releases try to make it sound like this has just been a minor glitch that happened just on December 29. Not at all. On December 13 I got email saying that they were upgrading my server on December 15. So, on the 15th I made no updates to my site, as instructed. Then on the 20th I could no longer log in. I opened a trouble ticket. By the following day I still could not get in. No response to my trouble ticket, so I escalated again. Several hours later I escalated yet again. No response. Meanwhile on the 21st they posted a message at their support site indicating that our access was disabled on that morning (24 hours after they had really disabled it) and that we had all been notified in advance. We had not.

After four days they finally completed the "upgrade'. Only then my sites loaded much slower than before, downloading email was incredibly slow, and FTP and Telnet connections were either imposible or frequently timed out. In addition, all of the data that users submitted to my sites during the Telnet/FTP lockout was gone. I issued more trouble tickets. None ever got a response, and in fact they were later all removed from the trouble ticket system.

Though DNS was clearly a factor in this latest diaster, which lasted from December 29 to just an hour or two ago, there was more than just DNS at play. Most of the time I could not reach my site by IP either. That indicates something more.

CI Host is now back up, and their opening screen lists today's date as "January 1, 19100". Goodbye, CI Host.