Today is actually today is my 364th day of Tech support for the third Largest ISP in Australia, To date i've had some big named people call me including a news presenter / sports commentator, band members, minister of states and so on just to name.
They've all been great people to help and is often a delight to speak too and are happy for assistance.
Only one guy tried to use his poltical status to bypass the need for password verification.