Comment It sure sounds good. (Score 3) 60
Sitting in front of me are 2 machines from Penguin Computing. All in all there good machines. My biggest issues with Pengin is SERVICE!!!! The computers were deliverd 2 1/2 weeks late, one monitor short, one secure web server short and no manuals for the SCSI card or tape drive. I also never got a detailed description of each computer I had purchased. (Even after asking them 3 times for them).
Calling for tech support was even more fun. I guess I thought they would have had a detailed description of each computer they had "Custom Built" for me, but now I just assume each order form must get tossed out a window after a computer is shipped. I was trying to get X working right and called to ask them to lookup and tell me what video card was in my computer, they had no idea who I was, or what type of computer I had purchased, even after giving them the serial number.
And if your interested, check out the technical support area on there site.
http://www.rightnowtech.com/cgi-bin/penguin?faq
WOW, a whole 11 questions.
I guess all I have to say is this baby penguin makes some nice hardware, but had better beef up on service if they want to play with the big penguins.
Calling for tech support was even more fun. I guess I thought they would have had a detailed description of each computer they had "Custom Built" for me, but now I just assume each order form must get tossed out a window after a computer is shipped. I was trying to get X working right and called to ask them to lookup and tell me what video card was in my computer, they had no idea who I was, or what type of computer I had purchased, even after giving them the serial number.
And if your interested, check out the technical support area on there site.
http://www.rightnowtech.com/cgi-bin/penguin?faq
WOW, a whole 11 questions.
I guess all I have to say is this baby penguin makes some nice hardware, but had better beef up on service if they want to play with the big penguins.
