ISP webpage hosting (Score 1)

While you're certainly entitled to some quality of service, given the monthly fees for broadband service, the lesson I've learned is that you should never host your webpage on your ISP's webservers anyway. Either quota is too small, limited content support, or otherwise. You should be able to depend on your ISP for net service, but I don't think they make a perogative of rigid maintenance on their webservers. If I was a RoadRunner marketing person, I certainly wouldn't assume the personal web page hosting part to be anything more than a mere enticement.