As someone who bought and played FFXIV at launch, I'll give them a chance again but there needs to be universal improvement. Heck, even the sign-up/account management for Final Fantasy XI and XIV is the most convoluted thing possible - there are a handful of usernames, passwords, emails etc.. that, when I was there, was a world away from the easy sign-ups of any other MMORPG. I wanted to use my old FFXI account again, but between my "SquareEnix Online", "PlayOnline", "Square.com" etc... accounts I couldn't even find the right place to query for my forgotten login data. Convoluted and one hasn't even logged into the game.
It probably sounds like some extreme whining to the outside observer, but I really couldn't believe how complicated their sign-up process was in FFXI. I played it near when it was first released and I thought it was okay, but I had to spend a lot of time on school and wasn't really hooked on it so I put it aside. When I went to give it another try again later I simply could not find my log-in credentials or what service I needed to look them up. There were like three different accounts involved.
Sorry guys, but I'm not spending hours trying to retrieve account info. I'll go play one of the other nearly identical games. I think rule one of business is to make it very easy for the customer to give you money.