Re:Earthlink (Score 0)

Let me tell you of my reason that I no longer use Earthlink. When I used dial up, I had Mindspring using Linux. When ever I called for support (which was not often since I do tech support myself), I had a working solution within 30 minutes tops. Also, I never heard any complaints from the techs that I used Linux and "we do not support that."

When Mindspring was bought out by Earthlink, I had a sudden problem with dialing into my local POP. I could connect to another POP that was long distance, but not to the local one. When I called Earthlink for tech support, I got no support because of being on Linux _AND_ no return call for over two weeks when I was told that a "Linux Expert Manager" would call me within an hour. After the two weeks of no support, I called and complained to a manager and I was told that someone would call me right away. After a week of being Ignored, I received a email from the Tech Support Manager..... And I Quote, "As usual, linux users must solve their own problems. That is why I use windows. Have a nice day!"

I never signed on to Earthlink again and refuse to use any of their business services.

I know you most likely did not have anything remotely to do with that situation. Even if you did, I don't care because it was a couple of years ago.

But I will never forget the poor support that I received.