This sums it all up perfectly (Score 2)

Here is a post from the SWG forums. It says what more than 75% of the player base feels perfectly.

Dear SOE, We, your customers, have been trying to contact you. Evidently you've been too busy, or important, or arrogant, to take time to listen to us. If you had taken the time to listen to our concerns you would have heard that we were extremely concerned about the Combat Update. Those concerns began long before testing began, but when you rolled the thing out without adequately completing the testing and debugging process our concerns just about went through the roof!

And with good reason. Entire professions were decimated overnight (crafters, entertainers, and doctors, to name a few). Other professions found it no longer possible to play. I myself have a Jedi Padawan hiding in his house. He's already been killed for a loss of 200k Jedi xp. He can't get xp from anything that he can kill. And he can't kill anything that might give him the pitiful bits and scraps of xp that are meagerly tossed out in the new system. Your CSR's have reminded me that one of the objects of the CU is to "encourage" (I think they meant "force") group play. Brilliant! I can group with others, gain visibility, have 20 BH's show up to hand me my head on a platter (for yet another loss of 200k Jedi xp)! Are we having fun yet?

Weapons, armor, clothing, and various other items that we had spent great a great deal of time and resources perfecting, crafting, manufacturing, and obtaining became worthless overnight. For many of us this exercise was a significant and important part of the way that we choose to play in groups. It is the community that we chose to form. And we liked it. Very much in fact.

So, when the CU fell upon us we cried out with loud voices. We posted on your forums (many of which were quickly deleted, even when their greatest "offense" was to simply decry the CU). We contacted our CSR's. We wrote e-mails to the various outlets that we knew of within your organization.

And we heard nothing. No admission of wrongdoing. No validation of our concerns, our losses, or even our concerns.

We were looking for reasons to be hopeful. Reasons to believe that the time, effort, and money that many of us have invested in our characters, our professions, and our community would not simply be flushed down the toilet. Reasons to believe that our concerns were being listened to, were being taken seriously, and would be responded to with the respect that they deserved. And reasons to believe that this game that we have loved for so long would be fun once again.

But we received no such reasons, and so I'd thought I'd take just a moment to summarize some things that have transpired "while you were out"...

- We remembered that you are a business, first and foremost, and that, like it or not, money often speaks louder than words. So, thousands of us cancelled our pre-orders for RotW, and thousands more cancelled our SWG accounts outright.

- We remembered that retail products today live and die by word-of-mouth. So, we wrote letters and e-mails to the editors of gaming magazines that review products such as yours. We told them about what you have done to this game that we dearly loved, and how you have treated us, your customers. And they listened very attentively.

- We remembered that the majority of customers today will read an online review before making a purchase decision, so we went (by the thousands!) to sites like EBGames and Amazon.com and others and we posted our reviews.

We want our game back. The one that we have paid for over the last 2 years. The one that our characters chose to live, grow, and interact in. The game that we, your customers, made a living and breathing Star Wars Galaxy. The one that was fun, and enjoyable, and varied, and allowed us to choose our play-style. Oh, and did I mention that it used to be fun, as well?!

Just thought you'd want to know.



Sincerely yours,
David "Madgun Nathewan" Tarbell (Chilastra)