Re:Will this cost them subscribers? (Score 1)

According to AOL's reps, your screen name/aim name is kept on hold for 6 months after you cancel in case you decide to renew. I've talked to several different reps and they surprisingly all came up with the same answer - you will not retain your aim name if you cancel. It could be a new policy to keep people from leaving or perhaps AOL is misinforming their reps.