Comment Pencil writing on D.O.A. hard drive denied... (Score 1) 518
Sadly, NewEgg has gone downhill for years. I will not order from them anymore unless absolutely necessary. There RMA return people are told to deny at the slightest hint of change to a product. I ordered 8 Hitachi hard drives once and one came D.O.A. One of my technicians wrote “Bad” on the label in pencil to identify it as the one that was bad. NewEgg denied it saying that I “Damaged” the product by writing or altering the label and it could not be returned. I asked for a manager and she also denied the return saying they could not accept it per there policy of not accepting damaged merchandise. I ended up returning it to Hitachi themselves, without any issues.
It’s nice to see this article. It means that people are sick of NewEgg’s crap RMA policies. Maybe they will wake up and realize that treating there customers like crap will not win them any awards.
