Same thing happened to my daughter almost two months ago; laptop stolen from her college dorm in Memphis. I had LogMeIn set up on it to tinker with her laptop remotely, and the thief was online within hours of stealing it. Told the cops immediately. Traced the IP to Comcast, and Comcast attorney said that all she'd need is a subpoena and they'd gladly turn over the info. Since then, I've told multiple cops, taken screen shots and emailed them to cops, emailed them times and dates of logins, etc. Comcast attorney has sent the officer a brochure on what to do, and STILL nothing has been done. (She warned me against logging in to the laptop.) The two-month anniversary was yesterday, and I still can watch this laptop online every day. It's well beyond frustrating. I've considered opening a chat window and offering the thief $100 to bring the laptop to a neutral location, no questions asked.