Comment Re:Be careful what you wish for (Score 1) 106
I agree. Targeted advertising will eventually give way to targeted service quality. It's only so long before they realise that I never click on their ads. Apparently BT (UK telecoms provider) used to moniter who made the most/least calls. The most talkative people were deemed to be more important in spreading word-of-mouth, so received better customer service. Those who made less calls were deemed low-priority and received worse service.