I tried support through Phone, Chat, and Email, was told there is no way to get any such refund. I sent one last email, that was word for word the same as this guy's except for Dell was changed to Compaq. I have not yet received a response. I'm now running Ubuntu, and using VMPlayer to run MS Win XP Pro. It is funny, XP Pro run in VMplayer with a 20 gig slice and given 128 MB runs much better than Vista did on it's own.