Protonk writes: Geekologie reports a man was repairing his laptop in order to replace a PCMIA card and found a hardware keylogger. when this was reported to Dell (the manufacturer), a representative only said "the integrated service tag identifier is there for assisting customers in the event of lost or misplaced personal information." A request for help from the police department led to a FOIA request to DHS, which was denied. Scanned copy of the FOIA response is included. He has 60 days to file an appeal.