Comment Re:ask yourself *why* and do the right thing (Score 2) 294
I've been involved in setting up ITIL processes for several organiztions and agree 100% with the above.
The main benefit of a change process and a CAB is that you can get an overall picture of all incoming changes, compare it to the available resources and prioritize based on fact instead on who screams the loudest. Hope you have a compentent change manager who can keep that focus and avoid greasing the squeaky wheels.
If the CAB starts micromanaging they will self-destruct.
After you get your standard changes approved, just make sure that the CAB is aware of the time you spend on doing them. CABs tend to forget that any work they're not actively involved in approving needs time to get done.
If the CAB starts micromanaging they will self-destruct.
After you get your standard changes approved, just make sure that the CAB is aware of the time you spend on doing them. CABs tend to forget that any work they're not actively involved in approving needs time to get done.