Phasefire's Journal: I wish I had a macbook or I worked at MIT

Hey I bought a Toshiba Tecra notebook for about $2500 back in Sept in Canada. I moved to London Uk It broke in january and fried the firewire port on my camera. I took it into a certified Toshiba repair site in London on Feb 9th last monday i called toshiba and complained and they said someone would call me in 24-48 hours On thur I called back asking why nobody had returned my call. I also asked to speak to a supervisor. The call support guy REFUSED. He said I neede to call Toshiba UK (even though the repair place said they had to order the parts of Canada) I repeatedly asked to speak to a manager to no avail. I then called Toshiba Uk and they of course said they couldn't help me I called TOshiba canada again (take in mind all these calls are long distance for me) I managed to speak to a supervisor and she didn't help. She said I was out of luck and had to wait. She said my warranty doesn't cover replacement just repair and the part is back ordered. I asked to speak to the next level and she informed me there was no next level. She said she was the only manager on right now (even though she claimed to know nothing about the dufus who told me to call the UK 30 min before) Finaly I called the head office. They said they would look in it. Can anyone help me? anyone know the Ceos email? any advice? Is TOshiba always this crap with customer service? It's been two months and I'm gonna have to buy a computer so I can use the internet connection I pay £20 a month for.