Comment Work email different from personal email (Score 1) 601
My work uses email for everything, I work on the Health industry and I communicate with several people in different countries and time zones, doing it by phone or chat will be almost impossible.
If I check at work at 7:00AM I usually start reading emails from people that are in Europe and Asia, it will be almost impossible to get in touch with me in the middle of the morning for them unless is an emergency, the beauty of email is that the moment you sit and try to write your thoughts you start to realize whats important and what is just anxiety, I have even noticed that people tend to write in simple words their most extreme problems that helps them and me to actually see what I need to do to be able to comply with their request.
I specially see this in Latino countries (I am Mexican) when phone calls tend to drag a lot on unnecessary chit-chat that only takes time and wont contribute anything to the discussion (endless weather, economic, nonsense chat).
Of course one thing that helps me is to either give an instant answer to their problem or just to shoot a quick reply that you saw their request and that you will fix it ASAP.
Also email helps you to see a history of the conversations without the blah added to them.
My personal email is a different beast, I usually receive the chain mail email, spam and other stuff but I don't need to respond immediately if something is discussed that actually needs my attention (get together, dinner parties etc) the moment you treat work email as work and not as a social gathering you will see that is a really nice work tool.