I empathize; I have an uncle who's about 100 miles away. So this is an old XP machine? Buy a removable hard drive tray system with two trays and a 2nd hard drive. Ghost or CloneZilla her current hard drive to the new one. Give her a short tutorial on turning the key in the lock and swapping the hard drive. Provide her with a padded box to put the hard drive tray into. When she mucks it up again, have her swap hard drives and then ship you the mucked up one. Fix at your leisure, send back. Repeat the process for the rest of her life...

This is just as bad as news sites such as CNN. I click on link to Ubuntu video, I get a mandatory commercial at first. Fine, gotta pay the rent, I understand. But then, the video goes so far before there's a pause. Great, I hit pause, let the whole thing buffer. With the progress bar of the whole thing buffered, I hit play again. It starts back up where I left off. Then, it pauses again. Followed by rewinding back to the beginning silly Slashdot robot voice crap. then bounces back to where it paused to play again. Repeat eight or nine times through the course of a lousy 3-4 minute video. It's as bad as Yahoo! Please leave the video technology to YouTube; they seem to be the only ones who ever get it right.

I just don't buy that. I've had people hypothesize that Deckard was a replicant before and with the narration, there may have been an allusion to that in "Replicants weren't supposed to have feelings. Neither were bladerunners. What was happening to me?" But that he actually was a member of the wrecking crew? No way. The book, Do Androids Dream of Electric Sheep may have alluded more to your point of Deckard being a replicant than the movie. As for the replicants recognizing Deckard, Zhora didn't. She simply recognized being in paranoid fear of being discovered and then being killed. Leon watched her die so immediately set about taking out the "murderer". Batty and Pris recognized after the other's deaths that they were being hunted -- that they were "stupid" and didn't recognize some subltety about themselves which made them stand out like a sore thumb to the trained eye. If Deckard were even a replicant himself, where was his super-human superior strenght and agility? It was certainly absent in every one of all four encounters he had with "the crew". Deckard got his ass kicked by each one of them.