I called to get set up with Comcast and they quoted me outrageous rates for basic internet, which were nearly the same as if I bundled other crap on top of it.
I said, I want the rate I see here on your website, just the basic service. The person on the phone refused to admit the rate existed, then acknowledged that it did but said that she wasn't allowed to offer it over the phone. I said, give me the plan or it's false advertising.
For $40/month, gods be with me, I got an internet connection so fast it maxes out my local network. I get nearly 12MB/second sustained, even over hours, and I don't even know how much faster it really is because I haven't bothered upgrading everything to gigabit.
Was it because I was firm but polite? Maybe a mistake? I may never know.
So yeah. I hate Comcast too, but I'm pretty happy with them right now.