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Music

Submission + - Store says DRM causes 3 of 4 support calls

Carter writes: Ars Technica reports that Musicload, one of Europe's largest movie stores, says that 75% of its customer support problems are caused by DRM. Users have frequent problems using the music that they have purchased, which has led Musicload to try selling independent label music with DRM. The results? Artists choosing to abandon DRM have seen 40% growth in sales. Good to see someone in the business both "gets it" and is willing to do something about it.

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