"The politicians love to screw us." Sounds like Dad is thinking straighter than most of us.

Oh cool, I've been looking for a ball washer!

And when you do have to call, they should stop acting like their customers are criminals. I got a bad disk from EA a while back; and when I called to report it, they accused me of damaging the disk myself. I had to send a picture of the disk to show that there was no physical damage before they reluctantly sent me a new one. Since then, I avoid EA games.