At work we use MSIE 7 on Vista. Although my employer is open to alternatives it must be strictly planned before making such a switch. Is it possible to switch to, say, Firefox, while still retaining update possibilities? All users are limited in rights, so no admin rights, which Firefox normally needs to be updated. Imho Mozilla needs to work harder to get companies to run their software.

That's not a fact but an opinion. Please try to give factual information when posting plain opinions. Okay, it may have become worse since they moved parts to Romania and Egypt. All good engineers that left in e.g. other European countries were replaced by Egyptians who were much cheaper but unfortunately less skilled, both technical and in communication with the customer.

The problem with Oracle Support is that an issue is handled by a single product support team - and I have been part of such a team. The team is specialized in its own stack and can hardly look at the other side of a wall. There are two walls to throw the service request over: the first wall is towards a different team (which will defend the wall against intruding service requests), the other wall is a different timezone. Urgent SRs may need to travel across the globe. That means another engineer will start from scratch investigating the problem. This all does not contribute to a quick resolution process.