
Submission + - Blockbuster Total Access unannounced Policy change (custhelp.com)
NuclearCodeMonkey writes: Blockbuster Total Access has changed the terms of each user agreement without notice to users. Previously users could return mailed rentals in-store for free rentals. The next set of online rentals was immediately mailed out. Now without notice they have changed their policy so that the in-store free exchanges count against you and no more online rentals are mailed out until the in-store rentals are returned. No wonder they are closing stores and losing to Netflix! Needless to say I am canceling my account out of protest.