To give contrast, if I was an ignorant user of a laptop and lets say I accidentally disabled my task bar, so I take it into a computer shop (like geek squad). The customer service rep doesn't know how to fix this feature, so his solution is to wipe the drive and do a fresh install, or a back up to factory standards. If this happened to me or if this was the option I was given, I would be extremely frustrated; and with Androids/mobile devices becoming much more like pocket computers, storing our data, like settings, files, messages, etc. It seems like we are getting away from actual trouble-shooting and more toward setting a standard of ignorance.
What is the slashdot communities thoughts on this? Is there any solutions to help educate phone carrier customer service reps on how to trouble-shoot and educate their customers?"