Re:The author is a biased idiot (Score 1)

The reason why businesses have an IT department is to take care of out of warranty, software, networking, security, user issues, and a host of other issues. IT departments actually do relatively small amounts of hardware work. Why do you think most companies buy Dell? They purchase it with the 3 or 4 year onsite warranty. This means that when a systems hardware breaks Dell sends a tech within 24 hours (a whole lot less if you're a major customer) and your IT department can focus on the more critical issues. Also it means that the company doesn't have to stock parts for all their components which reduces cost. The cost of buying a Dells with the best support option for most major companies is actually cheaper then highering the number of staff it would take to maintain all those issues. You also don't have somebody that just knows the hardware sitting on his butt when nothing is broken. You also don't have the guys with the major salaries wasting their time doing what a tech at Best Buy makes $10 an hour for.