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Comment HomeDepot in Canada (Score 4, Interesting) 177


I purchased some bathroom renovation supplies at HomeDepot in Toronto a few weeks ago. When I was complete, I brought back the parts that I had not used. When I returned them to the customer service desk, the lady scanned the barcode at the bottom of the receipt, and then tossed the valves into the "restock" bins. When I attempted to hand her my credit card to refund the transaction, she looked at me and said "We don't need that..."

I looked at her, and asked how she had my credit card information, and how it was going to be credited to my account. She stated that they store all transaction information specifically so they can speed up the refund process.

I asked to speak to the manager to complain about this, but after waiting for 10 minutes for him to show up, my wife got the better of me, and we had to go...

Gut feeling says this should be against industry best practice, and potentially against Canadian banking and privacy laws, but IANAL.

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