It is one thing to charge for a new feature or enhancement but to charge for fixes for problems that should not be there is really lame. I have used and recommended Dell and HP servers in the past I guess it is time to sell my HP servers and replace them with Dell and stop recommending HP for anything because they just lost all creditability with me. Funny I was just getting ready to buy more HP servers, wonder what Dell has on special. I got an idea why don't all these companies try innovating and creating something NEW everyone "needs" and "wants" instead of re-treading the old stuff and charging people who have already paid once to fix what should not have been broken in the first place. Forcing your customer to pay to fix the mistakes you should not have made in the first place is low and a sign of desperation. Cisco is no better I should not have to pay $450 for a support contract so I can download a patch for something broken in the IOS code in the first place. It is time for customers to tell them thanks but no thanks.

Customers of products regardless if they are "free" (nothing is free, your mother should of told you that) or not should let companies know when they have made poor choices and quit being Lemmings! The Internet and cellphones have given the power/control and surveillance hungry zealots a lot but that cuts BOTH ways when it comes to information. If you don't like what they are doing send them a "love" letter, cancel your account, write them a few "nice" reviews, install a competing product ( I am all for TeamViewer at https://www.teamviewer.com/ for ease of use and cross platform support with features for novices to geeks and nerds) or roll your own. If you bought their app give it one star and write a review why they get 1 star. I understand they need to make a profit that said "Oops you have a week to purchase or find someone else" is just bad PR period. At least SugarSync gave a little more warning when they got rid of "free" than LogMeIn has. You can stand up for yourself and others and not be a jerk.