Comment Has no idea about sales (Score 3, Informative) 54
"Train an agent with your best person, and best script, then that agent can start to become a version of your best salesperson," he said
So yeah I used to work in sales when I was younger, and did well. In fact, to blow my own trumpet (parp) purely for the purposes of backing up my viewpoint, I was in the top 5% of salespeople in every company I worked for over that 10-year period, winning plenty of "best X" prizes along the way. So I must have known something about sales. One thing I know for sure is that scripts don't make a good salesperson. Sure, you can roughly map out how to overcome each objection a client may have, but if you stick to the "actual language" of a script, or even a "flowchart" of one, all you end up doing is pissing people off by repeating yourself, not listening to what people are actually saying, and failing to understand why they aren't saying "yes, please, take my money now!". If your product needs selling (which, having AI sales agents, I'm assuming this knob's company does) rather than people flocking to you off their own backs, then the most important thing is that the salesperson must be flexible enough to understand the client's individual position, and how your offering meets their needs. Because the range of human emotion and buying criteria is infinite - and the fact that people like people, not machines - a good salesperson needs to be able to genuinely empathise with the person to whom they're selling.
Once your AI sales agent can empathise, demonstrate feelings of their own and have a true understanding of emotions and what affects them, then sure, replace humans with bots. But... I'm pretty sure AI isn't both sentient and empathetic quite yet, so... good luck selling whatever shitty "service" your shitty company is trying to sell, dickhead.