What would you demand from your IT department (Score 1)

Given that you've already identified several areas: Unacceptable server down time, maxed network storage, and no backups systems, you seem to be on the right track. You might ask the head of the IT to come to your office and set up a new system as 'Joe User'. You can ask the CEO to set up a small group of about 5 people to evaluate the IT department and report to the CEO in 3 weeks the areas for improvement and how to measure their effectiveness. CEOs are interested in their department effectiveness, particuarly if they are costing time and $$$ internally. Network File Storage: - Minimum 4gb storage per user, not including system backups - The mapped drive to the storage should be established as part of th login process, not an individuals machine Backup systems: - nightly backups of systems, something like Replicant or Connected DataProtector - system images for 'standard' machines - install packages for applications that can be pushed across the network to help restore machines that crash - a 3-year cycle to replace all desktop machines Security: - enforced policy of password changes every three months, with a 8-character minimum and 1-year history of old passwords Tech Support: - support that answers the @#$%^& phone during normal hours, and if they can't because of load, will call back within an hour. If this cant be done in-house, get outside support for non-critical things, like MS-Office 'how-to' help - Tech support that can reset passwords - remote access that requires an RSA key-fob (one of those number sequence generator things)