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Comment Re:Did I miss something? (Score 1) 341

Happened to me. I had a powerbook that Apple totally failed to support, within warranty, they just completely dropped the ball because applecare doesn't count if the pc ever left the USA. Uh..what? Not how I read the contract, so I complained.

I called, got nothing. I got escalated, got nothing. So I wrote him a letter, directly. (My usual theory is that by contacting the CEO, you get "Received Office of the CEO" stamped on your letter before customer service gets it, which never hurts.) In this case I got to a Steve assistant.

At the time I was working in the purchasing department of a large midwestern university. I totally misrepresented my level of authority and told his assistant that not a single Apple purchase order would be signed ever again if they didn't honor their obligations. She promised to check back with me.

An hour later, I got a call. "Hi. This is Steve. We are going to send another Powerbook out right away. OK?" Caught in the reality distortion field, I was powerless.

Feed Would A Greentech Bubble Be Such A Bad Thing? (

Paul Kedrosky highlights a key point all the way at the end of an article in the new business magazine, Portfolio, about the the growing interest from venture capital investors in "green tech" or "clean tech." What Kedrosky notes is Kleiner Perkins partner Ray Lane saying he expects there to eventually be a "bubble" in the space, as too much money starts chasing deals. Lane notes that a bubble can be bad for late investors, but usually works out for early investors. However, he misses the more important point about what bubbles mean for everyone else. As we've noted in the past, while bubbles may be bad for investors who pick the wrong players, overall, they can be very good for innovation. That's because investment bubbles allow for an awful lot of excess cash to be thrown at a large variety of attempts to innovate in a certain area. In other words, they allow a lot of ideas to be tried in a very short period of time to see what sticks. Obviously, lots of them will fail, but a few key ideas tend to survive and make it through. That's competition at its best -- and the net result is that some really innovative ideas are developed, tested and proved (or disproved) very quickly. While it may not work out for some of the investors in the space, the net result in terms of innovation can be quite beneficial.

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