Blame developers, but not I.T. Staff (Score 1)

Software publishers (Microsoft in particular) want people to keep upgrading so they can make more money. Lusers would rather keep the old software and avoid the disruption.

A lot of the time, I'd side with the Lusers on this! I don't need the hassle of doing the software "refresh", training the Lusers and dealing with their frustration. I'd rather they stuck with the old stuff too!

The real culprit (besides publishers) are the managers who have just enough tech knowledge to be dangerous. At my last employer, the techies were always in favor of avoiding unnecessary upgrades, but certain wannabe-techie managers would always override us 'cuz they wanted the latest and greatest, neato-keen cutting edge technology.

When the general Luser population found out about the refresh, they'd whine, p1ss and moan -- and blame I.T. staff, rather than the managers who overrode us. It was a no-win situation.