Its Amazing they're still in business (Score 4)

I'm a current @home subscriber, and have had nothing but problems with the way @home runs their service.

Many of the incidents, I attribute to sheer Idiocy. Example : 7 Months ago, my service gets cut off. I call and ask whats going on, as my modem isn't connecting.

The response I get is "We're upgrading your node, you'll be out of service for 3 weeks"

Well, isn't that just wonderful. I didn't recieve so much as a NOTICE that the service was going down, and to top it off, after the service came back up 3 weeks later, I recieve an email dated THREE DAYS after service was shutdown, notifying me of the service outage.

As if that isn't bad enough, I changed credit cards in June. Being a responsible individual, I call and give the new numbers to their billing dept so that they can continue billing me.

About 2 weeks ago, my service gets cut off again w/o any notice. Calling their tech support, I find out they've cut me off for "Billing Issues"

Apparently they never updated their accounting database with my new numbers, and had been billing the old card inneffectively for the past 4 months.

During this period, I never recieved a Phone Call, Email, or Mail Notice regarding the billing problem. They just chose to cut-off my service, w/o notification. Re-instating the service took about a week, because they "Cannot bill you manually, only on the 7th and 14th of the month"

Its amazing to me that @Home can stay in business with such poor customer service. I guess when you have a monopoly on Broadband access, you dont have to worry about appeasing your customers.

~Mhael