I don't get the "loyal customer" comment. Did Ford do something special for you or did Ford give you the product they advertised in exchange for your hard earned cash?
For me Ford represents the worst experience I've ever received from a car dealer and a manufacturer. They basically said the lemon is your problem. Never bought a Ford since.
I've owned European, Asian, and North American vehicles and have never had a another company abandon their product like Ford. For me a vehicle is a tool like a server, if it doesn't run and meet my needs then the warranty better be respected. Just imagine how you would be treated if your payment was defective.
Customers have met their obligations for years, where is the loyalty towards customers. All we seem to be receiving in return is enshitification.