Comment Re:What to support. (Score 1) 338
While they may not like hearing that their modem would make a good door stop or some such, it needs to be told if that's whats causing their problem...
I own an ISP in Pennsylvania... Most of the lines in this area are 60 year old copper or worse... Most new computers ship with a horrible software modem... What's worse, is the companies trying to make a buck by selling these cheap modems in their systems don't even use "decent" horrible modems... I don't know how many of our customers have called with a 56K PCI JoeBlow Modem... At least they could buy something that works part of the time....
In any case, while it may be painful to tell them their modems a PoS, it needs to be told... Otherwise, they ditch your service, and go around town talking about your "defective servers" that made them not get connected...
I own an ISP in Pennsylvania... Most of the lines in this area are 60 year old copper or worse... Most new computers ship with a horrible software modem... What's worse, is the companies trying to make a buck by selling these cheap modems in their systems don't even use "decent" horrible modems... I don't know how many of our customers have called with a 56K PCI JoeBlow Modem... At least they could buy something that works part of the time....
In any case, while it may be painful to tell them their modems a PoS, it needs to be told... Otherwise, they ditch your service, and go around town talking about your "defective servers" that made them not get connected...
