In the UK, they like to force you to cancel via phone (or other interactive method) so they can push you to their retention department to offer you a deal to stay. Many people take advantage of this to get a better deal - I guess this makes it easier for the people who have decided to definitely leave to get out without jumping thorough the hoops.

I imagine (like many things) we got this from the US - presumably this is how it works in California also?

Realising that corporate politics is a load of bullshit and not playing along is the #1 career killer.

Will C level execs who skimped on IT/Infosec be paying the price?