Re:Don't think of it as just Help Desk (Score 1)

Spending time at a Help Desk (2 yrs) and then learning to test & write specs were a great foundation for me in IT. I think most IT people could benefit from understanding those perspectives! Now I've got my ITIL certification & am trying to get the boss to cough up for the next level, as they made me Change Manager. ITIL is hot stuff on the west coast in the US of A.